Get involved and help shape Cottsway’s services

We are inviting customers to a free one-day workshop to get involved in our work, give feedback and help shape the services we provide.

Working with tenant engagement experts Tpas, our Scrutiny Group is inviting customers to meet with them at Cottsway House in Witney, West Oxfordshire, on Friday 21 February.

The Scrutiny Group is a small group of existing Cottsway customers responsible for assessing the success of the organisation’s services. They look at feedback received from other customers and their findings are fed back and taken on board by the housing association.

The Scrutiny Group is currently looking for three new members and the workshop will:

  • Give a taster of the work involved;
  • Equip customers with a better understanding of how services are scrutinised; and
  • Help develop ways to ensure customers are fully engaged in a meaningful way in the future.

Vanda White, who has been a Cottsway customer for over 10 years and is Chair of the Scrutiny Group, said “As a group we’re able to look at the services Cottsway provides and offer feedback and suggestions should we find areas that could be improved. It also means that we’re able to flag services which are working well.

“We want more customers to get involved so we can get a better understanding of any issues. This workshop will offer a great insight into both the work we do, and what we could be doing better. It is an ideal opportunity for people to see if they want to get involved with the Scrutiny Group on a more permanent footing before making any commitment.”

Vicki Paxford, our Communities Manager, added: “The results of our latest customer satisfaction survey, released in January indicated that 92% of our customers were satisfied with the overall service we provide. While we are very proud of this statistic and we work hard to be the best that we can be, we know there is always room for improvement – and we are always keen to receive as much feedback possible to help us achieve this.”

The workshop will run from 10.30am to 3.30pm and lunch will be provided. Anyone interested in attending or joining the Cottsway Scrutiny Group should email scrutinygroup@cottsway.co.uk or call 01993 890000.